Curiosity is our favorite trait! Don’t be shy, ask us anything about our company and unlock a world of delightful secrets.
Curiosity may have killed the cat, but it fuels our company’s growth! Don’t hesitate to unleash your questions and send them our way via email. We’re here to satisfy your inquisitive cravings!
Logistics
What happens if I accidentally break or lose something
Oopsie daisy! We totally understand that accidents happen. We'll require a 20% deposit as a guarantee, which we'll happily refund within one or two days after the event if everything is in tip-top shape. But if there are any breakages or major damages, we might need a little more time to assess the situation. We want you to have fun, but let's try to keep it classy!
How long can customers rent your items?
Honey, we're all about giving you the VIP treatment! You can have our fabulous rentals for a whole day, ensuring you have plenty of time to shine like a star. We don't do hourly rentals because, let's be honest, fabulousness can't be rushed! So, enjoy the spotlight and make the most of your time with our stunning items.
Do you offer delivery, setup, and pickup services?
You bet your bottom dollar we do! We'll bring the party straight to your doorstep with our delivery service. And if you want that extra touch of glam, we offer setup services too. When the party's over, we'll swing by and pick up everything so you don't have to lift a finger. We're here to make your life easier, honey!
Sales
How early should I book to secure my fabulous rentals?
Darling, the early bird catches the party vibes! While we're not sticklers for time, we recommend booking in advance to secure your desired items. We want to make sure you have all the glitter and glam you need to make your event shine bright like a diamond.
What is your cancellation policy?
We're here to party, so let's make sure we're on the same page. If you need to cancel, we can transfer your booking to another date if it's available (cross your fingers!). But darling, refunds aren't on the menu once you've paid the invoice. Cancellations mean forfeiting the deposit and any pre-paid monies. We want you to have the best time ever, so let's make it happen!
Can I get a little discount for being a true party animal?
You know we love our loyal party animals! For long-term rentals during the low season, we might just slip a little discount your way. Let's keep the good times rolling!
Are your prices per item or per package?
Darling, we like to keep things simple. Our prices are per item because we want you to have the freedom to pick and choose the pieces that speak to your soul. It's all about creating your own customized masterpiece!
Is there a minimum order requirement?
Sweetie, to make sure we can keep the party going, we have a minimum order of €200 plus VAT if you're picking up the goods yourself. If you want us to bring the fun to you, the minimum order is €400 plus VAT (delivery fee not included). It's our way of making sure we can roll out the red carpet just for you.
What in the world are these “chillouts” you’re talking about?
Picture this, sweetheart: a chillout paradise! We're talking about creating spaces that are pure relaxation zones. We'll deck them out with plush carpets, comfy puffs, inviting cushions, and even Emmanuelle chairs for a touch of boho chic. It's like an informal area where you can kick off your shoes and let your hair down while feeling like a total VIP.
Do you offer rentals to both residential and commercial clients?
If you've got the dough, honey, anyone can snag our goodies! We're here to make every occasion sparkle, whether you're a residential rebel or a commercial connoisseur.
What types of events do you cater to?
We cater to all sorts of fabulous fiestas, including weddings that make you weak in the knees, corporate events that are cooler than the flip side of the pillow, private parties that would make Gatsby jealous, and birthdays that'll have you blowing out candles in style. We also serve catering companies who know how to throw a gastronomic extravaganza!
Styling
Any tips for party planners feeling a bit unsure about their needs?
Sweetie, we've got your back! We offer a personalized service where you can come and mingle with all our fabulous items at our workshop. It's like a match made in party heaven! And if you need that extra touch of visual magic, we can prepare a set and send it your way. Let's bring your vision to life and make it sparkle like fireworks on a summer night!
Can I see some of your previous setups to get inspired?
Absolutely, my dear! Check out our Instagram page where you'll find a treasure trove of inspiration. We've got real setups that'll make your heart skip a beat. And if that's not enough, our website is open for guests to leave their fabulous comments. Oh, the things we do for love!
Are your rental items as clean as a whistle?
Cleanliness is next to fabulousness, darling! Each and every one of our rental items is cleaned and sanitized before it goes out to a party. We want you to feel like royalty, so there's no need to worry about a thing.
Can I go wild with customization and choose all the fabulous details?
Oh, honey, we live for your creative spirit! You can absolutely go wild and choose every single detail. Pick your colors, quantities, and all the showstopping items your heart desires. We're here to make your party dreams come true!
Can I mix and match my chillout vibes?
Absolutely, darling! We encourage you to let your imagination run wild. Mix and match our fabulous chillout items to create your own unique slice of paradise. It's like creating a dreamy lounge that's tailored just for you.
What types of napkins do you provide?
Oh, darling, we've got two kinds of napkins for your touchy-feely needs. Choose between the linen ones that scream elegance or the softer tissue ones that are just begging to be snuggled up against your face. And with a rainbow of colors to choose from, you'll have a tough time picking just one!
What items do you offer in your flatware collection?
Get ready for some flatware fabulousness! We've got 5 sassy placemats, 4 snazzy chargers, 2 collections of plates that are the definition of eye candy, 6 water glasses in colors that make the ocean jealous, 3 more water glasses that are just as classy, 2 sets of cups for all your sipping needs (including red wine, white wine, and champagne), and a vintage champagne glass that's pure old-school glam. And don't even get us started on our cutlery, with 4 jaw-droppingly gorgeous models.